FAQs

Processing Times?

Processing times for orders can take on average about 1-2 weeks or may be faster depending on the current situation. We are currently a one man team for fulfillment and it can take long because we are doing events every weekend. Also, during con season it gets very hectic. If your order hasn't arrived within 1 month, please reach out to support@shindeiru.shop

Shipping Times?

Shipping times are dependent on the carrier you choose at check out. If you choose USPS, on average it can take up to 3-5 business days.

International shipping?

At this moment we only ship within North America. We used to offer international shipping but because of Covid-19 within the last 2 years, it has been difficult. Hopefully we can bring it back soon. We will keep you guys updated :)

Exchanges & Returns?

Please contact support@shindeiru.shop with your Full Name and Order#. 

Where can I catch you guys? What events are you doing?

We do events every weekend. Catch us at local events. We do out of state events as well when we can. Please follow our socials to keep up to date and see where we'll be. If you see us, come say hi!